Patient Experience Surveys
MB ODN has undertaken patient surveys using hand held electronic devices to obtain feedback from burn injured patients, their families and/or carers. The surveys have been developed and revised since 2010 and continue to provide information on patient experience in respect of their care.
Surveys have been undertaken in adult and paediatric dressing clinics, therapy and outreach services. MB ODN patient surveys comply with current best practice in order to engage with service users. The surveys are user friendly and take just 5 minutes to complete.
It is planned to complete further surveys in 2015 and develop in-patient surveys across the services.
As part of Patient and Public Involvement all services Hospital Trusts will collect and publish patient feedback.
Surveys / Reports